FAQ

Shipping

At present we only advertise UK shipping/delivery, however we are looking
into international delivery; If you are outside of the UK and would like to order
from us we may be able to arrange International delivery. Particuarly for
orders with 2 or more items.

Send us a quick email with the item(s) you would like to order, and your
Country + Postcode at: delivery@glassofmurano.co.uk

Our full shipping policy can be found here

Many of our products are handcrafted on order, Glass blowing is a complex
art and each piece takes time to create, Whilst we aim to deliver your artwork
within 2 weeks, orders usually take 2 to 4 weeks and can take up to 6 weeks to
arrive depending on the item.

We hope you understand the wait will be worth it.

Our full shipping policy can be found here

We have a 30 day money back guarantee if you are not satisfied with your purchase, full details of our refund policy can be found here

Full details of our shipping policy can be found here

Authenticity of our Murano glass

All of our products come with an anti-counterfeiting holographic sticker
from the Vetro Artistico (R) authority. The sticker contains a QR code with the
products unique matrix code, you can scan this on your phone and verify its
authenticity here

We visit all of our suppliers reguarly and each one is registered with their
own official trading number in accordance with the law and Vetro Artistico (R)
regulatory body.

The Vetro Artistico ® Murano brand is a collective trademark established by
the Veneto Region with the law n.70 dated 23/12/94 and managed by the
Promovetro Murano Consortium, which guarantees that the products are made on
the island of Murano in accordance with traditional Murano processing
techniques.

All licensed companies in Murano affix an anti-counterfeiting sticker to
each product they produce.  The sticker carries a serial number and data

matrix code that uniquely identifies the product thus representing its
“identity card”.  The data matrix code can be

checked for authenticity here:

https://www.muranoglass.com/original-murano-glass/

customised designs

We may be able to create custom designs or colours of products, let us know
what you would like in an email to: customise@glassofmurano.co.uk

Still need help?

Use the contact us form below or alternatively you can email us at:

info@glassofmurano.co.uk

Or call/Whatsapp us on:

Phone: +44 7831 645891

Delivery and terms

Please find the links below to our terms and policies, Frequently asked questions, and a contact form for any inquiries you may have.

Still have a question?

Please contact us below and we will endeavour to solve your inquiry!

Free shipping

Free UK shipping and returns - customs and duties taxes included. We have a 30 day money back guarantee! Click here for details.